store policies
Customer service e-mail: admbazardaaldeia@gmail.com
We are a family owned and operated business.
deliveries
General conditions
Deliveries made by BAZAR DA ALDEIA and partner suppliers are made from Monday to Friday, from 9am to 6pm. The delivery time is counted from the confirmation of payment in working days. Exceptionally deliveries can take place on Saturdays, Sundays and holidays.
Please check the dimensions of the product and make sure that it is possible to access the place where the delivery will be made.
We are a family owned and operated business.
IMPORTANT: after completing the order, it is not possible to change the delivery method, request an advance or priority. All delivery times take into account the stock, the region, the invoice issuing process and the product preparation time.
We are a family owned and operated business.
Situations where delay in delivery may occur:
The deadline for reshipping the product will be the same as that informed at the end of the order and counts from the confirmation of the address and payment.
After the order is completed, it is not possible to change the delivery address. If you have provided the wrong address, contact admbazardaaldeia@gmail.com and request the cancellation of the purchase.
After canceling, update the delivery address in your registration.
We are a family owned and operated business.
IMPORTANT: for security reasons, under no circumstances do our operators change the delivery address or customer registration data.
We are a family owned and operated business.
We are a family owned and operated business.
Natural and adverse factors: heavy rains, accidents or strikes in the region where the product was to be delivered make it impossible for the carrier to arrive.
We are a family owned and operated business.
When refusing delivery:
The products are sent to the customer exactly as they were delivered to us by the supplier. If any of the following occurs, refuse to receive the goods and write the reason for the refusal on the back of the DANFE:
• open or damaged packaging;
• defective product;
• product in disagreement with the order;
• lack of accessories.
If you still accept the product, please contact the customer service department via email admbazardaaldeia@gmail.com within 72 hours.
In case of absence of the recipient, the carriers are committed to make up to three delivery attempts, on alternate days, with intervals of up to 48 hours between one and the other.
Delivery can only be made to a person over 18 years of age who presents an identification document.
The carrier is prohibited from:
• enter the home;
• deliver by alternative means (example: hoisting product by window);
• perform installation or maintenance of products;
• open the product packaging;
• collect return products;
• deliver to an address different from the one listed in DANFE;
• deliver to minors or without an identification document.
We are a family owned and operated business.
We are a family owned and operated business.
IMPORTANT:
• it is not possible to change the scheduling date after completing the purchase;
• in case of failure, we will contact you to reschedule a new delivery.
We are a family owned and operated business.
changes to the closed order
Once the order has been completed, it will not be possible to change the requested products, address or payment method. If you have withdrawn from the purchase, or if the payment method chosen is not the one that best suits you, the ideal is to cancel the order by e-mail admbazardaaldeia@gmail.com
If you want to add a product to your purchase, you must place a new order for that new product.
Deliveries made by the American and partner vendors are made from Monday to Friday, from 8 am to 9 pm.
We are a family owned and operated business.
I haven't received my purchase yet
Check below what may have happened:
Delivery date: Check that the estimated delivery date has already expired. If the order delivery date has passed, please contact our customer service department .
Address data: confirm that the delivery address is correct in your registration. For your security, our operators cannot change customer registration data. If there is any disagreement, we ask that you update the delivery address in your registration and contact our customer service department .
Payment: Confirm that the payment has already been approved. The payment approval period varies according to the form in which it was made.
Absence of recipient: check the status of the order. If there is information that the Village Bazaar has already made an unsuccessful delivery attempt, we ask that you wait from 24h to 48h. We are committed to making up to three consecutive delivery attempts.
If there are three unsuccessful delivery attempts, we will forward the product (s) to the Distribution Center and send you a notification. As soon as you receive it, contact our customer service department .
Deliveries made by Bazaar da Aldeia and its suppliers are made from Monday to Friday, from 9 am to 6 pm.
Carriers are advised to leave a notice indicating that they have been at the address provided.
If you live in an apartment, check if the product was delivered at the reception desk.
Refusal of the product: make sure that the people in charge of receiving the product, such as porters or employees, have not refused to receive it. In that case, please contact our customer service department .
Natural and adverse factors: make sure that, on the days scheduled for delivery, there were no heavy rains, accidents or strikes in the region where the product was to be delivered, making it impossible for the carrier to arrive.
We are a family owned and operated business.
delivery time and availability
The deadline for delivery of the products varies according to the location, payment method and availability of the purchased product.
When purchasing more than one product, they will be delivered according to the delivery time of each one.
Attention: the deadline for delivery of the order will be considered after its approval by the financial institution and Bazar da Aldeia, after the validation of the registration data.
Special cases of availability:
Product in stock
It means that the product is already available in stock. In this way, delivery only depends on the delivery time of the region you live in (city / state / country) + form of payment;
We are a family owned and operated business.
Orders
Purchase a product by order delivery times are informed by the supplier.
* The deadline can be changed if there is a delay in the delivery of the product by the supplier.
We are a family owned and operated business.
Product in stock from supplier
In this form, delivery is made by him, but it takes a few more days. The term is calculated as follows: term of release of the product by the supplier + term of your region (city / state / country) + form of payment.
We are a family owned and operated business.
different delivery times on the same order
In some situations, the delivery of an order can be carried out in two shipments, varying according to the size and availability of the chosen items and suppliers.
If the product is identified with the message "Product in stock" it indicates that it is available in the stock of Bazar da Aldeia. Delivery depends exclusively on the delivery time for your region (city and state) and starts counting from the confirmation of payment.
In order for the order to arrive faster, the Bazaar da Aldeia immediately delivers the items it has in stock. The rest are sent as soon as they are made available by our suppliers, according to the term informed at the time of purchase.
Products without the message “Product in stock” are delivered according to the supplier's availability period.
We are a family owned and operated business.
failure and delivery attempts
In case of absence of the recipient, the carriers are committed to make up to three delivery attempts, on alternate days.
It is essential that, at the requested address, have a person over 18 years of age with an identification document to receive the goods and sign the protocol.
If the three attempts result in failure, the order will be returned to the Distribution Center.
In order for a new delivery attempt to be made, it is necessary to confirm the address. The deadline for reshipping the product will be the same informed at the end of the order, counted from the confirmation of the address.
Attention: the products are delivered from Monday to Friday, from 9am to 6pm.
* Exceptionally deliveries can take place on Saturdays, Sundays and holidays.
For further questions, see our Delivery Policy.
delivery times x payment method
Credit card
In case of payment by credit card, the delivery time is considered from the confirmation of payment by the card administrator, which can occur in up to 2 (two) consecutive days.
To further increase your security, orders paid by credit card go through a registration data check.
If there is a divergence in the registration, Bazaar da Aldeia will contact you.
We are a family owned and operated business.
address location
In the event of any difficulty, the couriers immediately inform the team responsible for sending the goods, which will contact the customer in order to confirm and complete the data and complete the delivery.
Incorrect or incomplete data can cause unnecessary delay.
We are a family owned and operated business.
delivery packing
All goods transported are carefully packed. The packaging per Bazar da Aldeia policy may originate from reuse, that is, it may happen that you receive a product in a recycled packaging. All products already come from the supplier with impact protection, receiving no additional packaging from Bazar da Aldeia. They are transported exclusively with the supplier's original packaging. If you receive the packaging of your damaged order, refuse delivery and write the reason on the back of the invoice. Our team will contact you.
We are a family owned and operated business.
receipt of incomplete order; missing part or accessory
In case of receipt of incomplete order, please check that the delivery date for all products is the same. If so, please contact our customer service department and report the occurrence.
If a gift, part or accessory is missing, check the product description page to see if the item accompanies the merchandise. If so, please contact our customer service department and report the occurrence.
We are a family owned and operated business.
product delivered is different from the one purchased
If the product delivered is different from the one purchased, please contact our customer service department .
We are a family owned and operated business.
We are a family owned and operated business.
PRIVACY
The information collected from visitors will be (name, e-mail, documents, telephone, address, cards).
The data will be captured on the form pages and later on in its navigation.
Your information will be stored in the store's database.
The purpose of collection and storage is related to your purchases and your preferences and interests.
We are a family owned and operated business.
Your data will not be released.
Your data will only be shared with companies that supply the products you buy, when absolutely necessary for SAFETY ISSUES in delivery.
The store's website may send cookies.
We are a family owned and operated business.
You will be able to use a VPN-like navigation software for anonymous browsing without leaving a trace.
Customers will be able to review the information collected by the website, change it and delete it through the email admbazardaaldeia@gmail.com .
Your personal data is stored until removal is requested.
Only the site's administrative managers access your information.
Whenever there is any change to the PRIVACY POLICY you will be notified by email.
Security standards in financial transactions over SSL Secuirity Shopping at Loja Virtual.
We are a family owned and operated business.
We are a family owned and operated business.